We are excited to be recruiting for an IT Helpdesk Analyst role on behalf of a rapidly expanding company situated in Bexhill, East Sussex.
This position is to provide 1st and 2nd line helpdesk support to all of our clients staff and users across many different locations. This role includes responsibility for maintaining and supporting physical IT equipment at all company locations.
This position is based at their offices in Bexhill, East Sussex.
Key responsibilities for this role are as follows;
• Provide IT support to Head Office and all other sites and users
• To ensure all calls/issues are correctly logged in the helpdesk system
• Build desktop devices (PC’s, Laptops, iGels, iPads etc.) to standard company build
specifications
• To monitor Microsoft licencing usage and alert when limits are reached
• Provide out of hours/weekend on-call support (1 weekend in 5)
• To fault find/resolve PC/Hardware issues
• To visit other company locations and provide IT support/help on both an ad-hoc and scheduled basis
Specific Skills
• Ability to build/troubleshoot PC’s and Printers
• Windows 10 experience
• Experience of Citrix and VMware server environments
• Experience of Microsoft Azure (Intune/Conditional Access preferred)
• Knowledge of IP Telephony and systems (Avaya)
• Strong Microsoft Office skills, including MS Office 365
• Experience of asset management and tracking of iOS and Android devices
• Strong analytical and detail-oriented aptitude; a high degree of accuracy is required
• Team player who is flexible and able to adapt to business needs.
• Ability to work independently when required
• Customer Service focused
• Able to manage time effectively and to set priorities based on business needs and meet
deadlines
• Ability to learn new methods, systems and processes and adapt to changes in agreed time
scales
• Desire/ability to work successfully in a fast-moving company environment
• Good iPhone/iPad knowledge, with the ability to setup devices for users
If you are looking for a progressive role and the opportunity to grow alongside an expanding company, then this is the role for you.

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